9/30/2025 8:42:34 PM The Death of the IT Portal. Because your next Portal isn’t just for IT - It’s for Everyone! By Joseph Thorogood Once upon a time, the IT portal was the centre of the digital service universe. It held your tickets, hardware requests, password resets...
9/30/2025 8:37:56 PM Lights, Camera, Engagement: Presence in the Digital Workshop Era By Viv Phillips Let’s be honest—remote workshops can feel like shouting into the void. You’re facilitating, sharing your screen, asking questions… and...
9/30/2025 8:34:57 PM Healthy CMDB = Healthy Heart (of IT) By Allen Doering In today’s digital world, technology is no longer just a back office function… it’s the backbone of how businesses deliver value. At the...
9/30/2025 8:31:55 PM How ServiceNow Enables the Shift from Project Management to Product Management By Crossfuze For years, organizations have managed initiatives through projects, temporary endeavors with start and end dates. But today’s digital...
9/30/2025 8:30:52 PM From the PMO: Combating Resource Roulette By David Shake Balancing Resources Across Projects: Key Strategies Managing resources across multiple projects is a complex but critical task for...
9/30/2025 8:28:22 PM Milton Hershey vs AI: An Ethical Reckoning in the Age of Automation By Bryan Walker The Irony of Progress As I sit here using AI to research my article on Milton Hershey vs AI, the irony is not lost on me. I am using AI...
9/30/2025 8:22:26 PM One Year. Seven Marathons. By Tracy Miller In 2014, I ran seven marathons. Yes, seven. Looking back, I wasn’t chasing medals—I was chasing some impossible ideal. What I found...
9/30/2025 8:12:03 PM Don't Just Renew | Smartsheet is Out By Jeslyn Carlson Smartsheet used to be the default “cheap” bet — an acceptable “good enough” tool when you couldn’t afford full-blown PPM. But that era is...
9/30/2025 4:54:07 PM Stop Treating Training Like an Afterthought in ServiceNow By Tracy Miller I’ll admit it: even with 10 years as a professional trainer, I tend to be the worst student in the room. I want to skip the slides,...
9/30/2025 4:42:31 PM From Days to Minutes: How ServiceNow CPQ Transforms the Quoting Experience By Samson Chilampath I often say, “Every second the proposal is in our hands, that is wasted time that the customer could be closer to reaping the benefits of...
9/30/2025 4:38:38 PM CPQ Without the Chaos: Why ServiceNow is About to Disrupt Salesforce (Again) By Samson Chilampath For years, Salesforce has positioned its CPQ solution as the go-to answer for sales automation. But talk to anyone who has implemented...
9/30/2025 4:35:52 PM ITIL Do Donkey, ITIL Do By Bryan Walker "ITIL do donkey, ITIL do?" “What are you talking about guy?” "Looks like you never got ‘Hooked on Contractions.’ That, or, maybe there...