10/27/2025 6:20:08 PM Mission Before Method: What Military Mindset Taught Me About Strategy By Tracy Miller Tools follow intent. Always have, always will. In the military, every mission starts with intent, not process, not tools, not logistics....
10/27/2025 6:14:04 PM Shhh... art of quiet leadership By Tracy Miller Influence isn’t measured in decibels; it’s built in moments of trust. When I joined a team of consultants with decades of experience, I...
10/27/2025 6:11:59 PM Strategy Fatigue: When Everything Sounds Strategic (and Nothing Actually Is) By Tracy Miller If everything’s a strategy, then nothing is. “Strategic.” It’s one of those words that gets attached to everything. Strategic roadmap....
10/27/2025 6:08:13 PM Governance Isn’t a Meeting; It’s a Muscle By Tracy Miller The strongest organizations don’t just talk about governance, they practice it, every day. Organizations often talk about governance as...
10/27/2025 6:07:32 PM Curiosity Didn't Kill the Cat; It Made Them a Better Consultant By Tracy Miller There’s a line from Ted Lasso that’s always stuck with me: “Be curious, not judgmental.”It sounds simple, almost obvious, but it’s also...
10/8/2025 7:50:53 PM From Chaos to Control: Building ITAM That Can Fly By Tracy Miller I’ve yet to meet an ITAM team that isn’t stretched thin. Most are trying to manage thousands of assets with a handful of people, maybe...
10/3/2025 2:55:37 AM 14 Years in the ServiceNow Ecosystem: A Journey of Lessons By Tracy Miller When I first stumbled into the ServiceNow world 14 years ago, I didn’t know I was starting a journey that would shape my career and...
10/3/2025 2:52:51 AM Notifications Piling Up Like Junk Mail? By Tracy Miller ServiceNow is built to deliver insight. But here’s the uncomfortable truth: most people ignore it. Notifications pile up like junk mail....