9/26/2025 8:46:55 PM Your Greatest ServiceNow Skill... Might Not Be Technical By Viv Phillips The kickoff is done. The energy is high. The roadmap is clear. And now… the workshops begin! As ServiceNow consultants, this is our...
9/26/2025 7:24:40 PM Engagement Beats Updates: The Real Key to Stakeholder Success By Steven Brandon On one ServiceNow program, I thought we were cruising—tasks were green, milestones were being met, and the dashboard looked perfect. ...
9/26/2025 6:40:31 PM Definition of Done (DoD): Don’t Move the Goalposts By Steven Brandon Early in my career, I thought finishing a project meant delivering all the requirements on time. One ServiceNow engagement taught me a...
9/26/2025 6:37:26 PM 3 Pitfalls to Avoid on Your ServiceNow Journey By Ben Pierce Organizations that purchase and implement ServiceNow are embarking on a journey. For those who currently use ServiceNow this statement...
9/26/2025 6:31:23 PM CSM — Because Supporting Students Shouldn’t Be So High School By Allison Shirey Higher Ed customers are some of my favorites to work with at Crossfuze. They bring unique use cases, fun stories, and, for me, a campus...
9/26/2025 6:21:26 PM Behind Every Incident is a Person Asking for Help: Be Patient and Kind By Bryan Walker The year was 2014 and I was just cutting my teeth in the IT world. I had made a career and industry change and was working as a...
9/26/2025 6:13:19 PM AI Hype vs. AI Impact: Why ServiceNow is Beating Salesforce in Enterprise AI By Samson Chilampath Salesforce has been shouting about AI for years. Einstein this, Einstein that. But when you peel back the layers, customers are asking:...
9/26/2025 6:11:48 PM The End of Salesforce’s Monopoly? ServiceNow is Coming for CRM By Samson Chilampath For years, Salesforce has enjoyed an unchallenged reputation as the CRM platform. But let’s be honest: many customers are starting to ask...
9/26/2025 6:10:27 PM Use Decision Science to Build the Operating Model behind AI By Oliver Nowak Too often, the technology is steering the problem, instead of letting the real problem guide how AI should be applied to solve it. This...
9/26/2025 6:08:42 PM Elevating the Role of the ServiceNow Platform Owner: A Strategic Imperative for Growth By Samuel Prus Ask any ServiceNow platform owner what their day looks like and you’ll likely hear a familiar story: one moment they’re keeping the...
9/26/2025 6:05:49 PM The Future of ServiceNow Engagement Management: From Project Oversight to Strategic Partnership By James Trezza Seventeen years ago, an Engagement Manager’s role was straightforward: protect the schedule, control scope, and ensure projects stayed on...
9/25/2025 1:12:39 AM The Hidden Cost of Deferring the Hard Questions By Tracy Miller We’ve all seen it happen. An organization invests in ServiceNow, eager to start building. The instinct is to dive straight in, hands on...