9/26/2025 7:24:40 PM Engagement Beats Updates: The Real Key to Stakeholder Success By Steven Brandon On one ServiceNow program, I thought we were cruising—tasks were green, milestones were being met, and the dashboard looked perfect. ...
9/26/2025 6:40:31 PM Definition of Done (DoD): Don’t Move the Goalposts By Steven Brandon Early in my career, I thought finishing a project meant delivering all the requirements on time. One ServiceNow engagement taught me a...
9/23/2025 3:35:57 AM Want a Successful ServiceNow Go-Live? It Starts Here… By Steven Brandon Over the years, one pattern has become increasingly clear in every ServiceNow engagement I’ve led: A strong kickoff is critical to...
9/18/2025 2:27:14 PM Top 3 Risks in a ServiceNow Implementation By Steven Brandon Let's face it, risk is inevitable. Discussing risk shouldn't be taboo, though. Every project will carry with it some degree of risk,...