2/3/2026 10:26:12 PM From Kickoff to Cake: How to Set Your ServiceNow Implementation Up for Success By Allison Shirey I love what I do. I love working with our customers, seeing them have their first “aha” moment, and tackling all the fun, messy problems...
1/30/2026 5:08:58 PM Protecting Your ServiceNow Investment: Why Platform Ownership Is Non-Negotiable By Allison Shirey I often feel like I have this conversation weekly with new customers—usually on behalf of our sellers. I’ve also written other articles...
11/21/2025 6:14:55 PM Your PMO Is Missing One Thing… and It Is Not What You Think. By Steven Brandon Mentorship in the PMO is not optional. It is a responsibility. One thing I have learned as a PMO Delivery Leader is that project managers...
10/27/2025 6:20:08 PM Mission Before Method: What Military Mindset Taught Me About Strategy By Tracy Miller Tools follow intent. Always have, always will. In the military, every mission starts with intent, not process, not tools, not logistics....
10/27/2025 6:17:20 PM Digital Transformation does not stop at Go-Live By Samuel Prus In the era of rapid digital acceleration, transformation is no longer a milestone — it’s a continuous journey. The organisations that...
10/27/2025 6:14:04 PM Shhh... art of quiet leadership By Tracy Miller Influence isn’t measured in decibels; it’s built in moments of trust. When I joined a team of consultants with decades of experience, I...
10/27/2025 6:13:00 PM Celebrating Go-Live Might Be the Most Strategic Thing You Do All Year By Steven Brandon In the world of ServiceNow delivery, go-live day often feels like the finish line.The dashboards are green, the tickets are closed, and...
10/27/2025 6:11:59 PM Strategy Fatigue: When Everything Sounds Strategic (and Nothing Actually Is) By Tracy Miller If everything’s a strategy, then nothing is. “Strategic.” It’s one of those words that gets attached to everything. Strategic roadmap....
10/27/2025 6:11:01 PM The Subtle Strength of PMO Maturity By Steven Brandon Every organization thinks they have a PMO, until the first major project slips a milestone. That’s when you discover whether you have a...
10/27/2025 6:10:30 PM Solving the Resource Puzzle in ServiceNow Projects By Steven Brandon Every ServiceNow implementation looks clean on the kickoff deck; roles are defined, timelines aligned, and everyone nods in agreement....
10/27/2025 6:09:47 PM Must Read: Migrations Work Best with a Traditional Project Management Approach By Crossfuze While most ServiceNow implementations are managed as hybrid projects, with Agile methods used for iterative development and...
10/27/2025 6:08:13 PM Governance Isn’t a Meeting; It’s a Muscle By Tracy Miller The strongest organizations don’t just talk about governance, they practice it, every day. Organizations often talk about governance as...