1/30/2026 5:08:58 PM Protecting Your ServiceNow Investment: Why Platform Ownership Is Non-Negotiable By Allison Shirey I often feel like I have this conversation weekly with new customers—usually on behalf of our sellers. I’ve also written other articles...
10/8/2025 10:22:41 PM In our Platform Era: What It Really Takes to Implement ServiceNow By Allison Shirey If you're new to ServiceNow — or you're adding a new business unit — implementation can feel overwhelming. One of the first questions we...
9/26/2025 6:31:23 PM CSM — Because Supporting Students Shouldn’t Be So High School By Allison Shirey Higher Ed customers are some of my favorites to work with at Crossfuze. They bring unique use cases, fun stories, and, for me, a campus...
9/23/2025 3:22:20 AM Clear Governance, Full Roadmap, Can't Lose By Bryan Walker Allison Shirey Tracy Miller Wait…no…it's “Clear eyes, Full hearts, Can't lose." Sorry, Bryan was thinking about 2006-2011 again during the glorious 5-season run of...
9/12/2025 6:23:17 PM When You Try to Be Your Own ServiceNow Partner… and Accidentally Become a Case Study By Allison Shirey I started working with ServiceNow back in 2010. At the time, there were very few partners in the ecosystem—and, to be honest, we were...