5/29/2026 2:18:34 PM Perfect Projects Don’t Need Project Managers.....But Messy Ones Do By Steven Brandon Perfect projects don’t need project managers. If the scope is crystal clear, the timeline is realistic, the stakeholders are aligned, the...
11/21/2025 6:14:55 PM Your PMO Is Missing One Thing… and It Is Not What You Think. By Steven Brandon Mentorship in the PMO is not optional. It is a responsibility. One thing I have learned as a PMO Delivery Leader is that project managers...
10/27/2025 6:13:00 PM Celebrating Go-Live Might Be the Most Strategic Thing You Do All Year By Steven Brandon In the world of ServiceNow delivery, go-live day often feels like the finish line.The dashboards are green, the tickets are closed, and...
10/27/2025 6:11:01 PM The Subtle Strength of PMO Maturity By Steven Brandon Every organization thinks they have a PMO, until the first major project slips a milestone. That’s when you discover whether you have a...
10/27/2025 6:10:30 PM Solving the Resource Puzzle in ServiceNow Projects By Steven Brandon Every ServiceNow implementation looks clean on the kickoff deck; roles are defined, timelines aligned, and everyone nods in agreement....
10/15/2025 11:29:49 PM Communication Frameworks: The Unsung Hero of ServiceNow Implementations By Steven Brandon Every successful ServiceNow project I’ve led had one thing in common - clear, structured communication… And every struggling project? ...
10/8/2025 12:41:07 AM The Most Underrated Skill in Project Management: Translation By Steven Brandon Early in my Project Management career, I thought success meant mastering scope, timelines, budgets, and risk logs.Then I realized none of...
10/8/2025 12:35:45 AM The Most Valuable Document Nobody Reads By Steven Brandon Every ServiceNow project I’ve managed has an issue log, but one project changed how I see it. After go-live, my team and I sat down to...
10/8/2025 12:31:02 AM The Real Measure of a ServiceNow Project By Steven Brandon Every ServiceNow project has a moment when the dashboards light up, incidents start flowing, and the client says, “We’re live.” The most...
10/1/2025 9:18:30 PM The Sales-to-Delivery Baton Pass By Steven Brandon Every ServiceNow project I’ve led has taught me the same lesson - the project doesn’t truly “start” at kickoff, it starts in the...
9/26/2025 7:24:40 PM Engagement Beats Updates: The Real Key to Stakeholder Success By Steven Brandon On one ServiceNow program, I thought we were cruising—tasks were green, milestones were being met, and the dashboard looked perfect. ...
9/26/2025 6:40:31 PM Definition of Done (DoD): Don’t Move the Goalposts By Steven Brandon Early in my career, I thought finishing a project meant delivering all the requirements on time. One ServiceNow engagement taught me a...