11/21/2025 6:14:55 PM Your PMO Is Missing One Thing… and It Is Not What You Think. By Steven Brandon Mentorship in the PMO is not optional. It is a responsibility. One thing I have learned as a PMO Delivery Leader is that project managers...
10/27/2025 6:13:00 PM Celebrating Go-Live Might Be the Most Strategic Thing You Do All Year By Steven Brandon In the world of ServiceNow delivery, go-live day often feels like the finish line.The dashboards are green, the tickets are closed, and...
10/27/2025 6:11:01 PM The Subtle Strength of PMO Maturity By Steven Brandon Every organization thinks they have a PMO, until the first major project slips a milestone. That’s when you discover whether you have a...
10/27/2025 6:10:30 PM Solving the Resource Puzzle in ServiceNow Projects By Steven Brandon Every ServiceNow implementation looks clean on the kickoff deck; roles are defined, timelines aligned, and everyone nods in agreement....
10/15/2025 11:29:49 PM Communication Frameworks: The Unsung Hero of ServiceNow Implementations By Steven Brandon Every successful ServiceNow project I’ve led had one thing in common - clear, structured communication… And every struggling project? ...
10/8/2025 12:41:07 AM The Most Underrated Skill in Project Management: Translation By Steven Brandon Early in my Project Management career, I thought success meant mastering scope, timelines, budgets, and risk logs.Then I realized none of...
10/8/2025 12:35:45 AM The Most Valuable Document Nobody Reads By Steven Brandon Every ServiceNow project I’ve managed has an issue log, but one project changed how I see it. After go-live, my team and I sat down to...
10/8/2025 12:31:02 AM The Real Measure of a ServiceNow Project By Steven Brandon Every ServiceNow project has a moment when the dashboards light up, incidents start flowing, and the client says, “We’re live.” The most...
10/1/2025 9:50:55 PM One Hub, Zero Chaos: Transforming Legal Secretarial Services with ServiceNow By Katerina Miner Legal secretaries are the unsung heroes of every law firm. They're masterful jugglers—coordinating partner calendars, filing critical...
10/1/2025 9:18:30 PM The Sales-to-Delivery Baton Pass By Steven Brandon Every ServiceNow project I’ve led has taught me the same lesson - the project doesn’t truly “start” at kickoff, it starts in the...
9/26/2025 7:24:40 PM Engagement Beats Updates: The Real Key to Stakeholder Success By Steven Brandon On one ServiceNow program, I thought we were cruising—tasks were green, milestones were being met, and the dashboard looked perfect. ...
9/26/2025 6:40:31 PM Definition of Done (DoD): Don’t Move the Goalposts By Steven Brandon Early in my career, I thought finishing a project meant delivering all the requirements on time. One ServiceNow engagement taught me a...