10/9/2025 5:25:57 AM Inside Extend™: Why We Build Our Teams Around Technical Leadership, Not Just Development By Katerina Miner After years of delivering ServiceNow enhancements for organizations of all sizes, I've learned something important: our clients don't...
10/1/2025 9:50:55 PM One Hub, Zero Chaos: Transforming Legal Secretarial Services with ServiceNow By Katerina Miner Legal secretaries are the unsung heroes of every law firm. They're masterful jugglers—coordinating partner calendars, filing critical...
9/24/2025 8:03:17 PM Perfect is the Enemy of Good: Lessons from 13 Years with ServiceNow By Michael Herron Good Practice Over Perfect Practice The old aphorism “Perfect is the enemy of good,” often attributed to Voltaire, has been a guiding...
9/23/2025 3:35:57 AM Want a Successful ServiceNow Go-Live? It Starts Here… By Steven Brandon Over the years, one pattern has become increasingly clear in every ServiceNow engagement I’ve led: A strong kickoff is critical to...
9/18/2025 2:27:14 PM Top 3 Risks in a ServiceNow Implementation By Steven Brandon Let's face it, risk is inevitable. Discussing risk shouldn't be taboo, though. Every project will carry with it some degree of risk,...