9/26/2025 6:05:49 PM The Future of ServiceNow Engagement Management: From Project Oversight to Strategic Partnership By James Trezza Seventeen years ago, an Engagement Manager’s role was straightforward: protect the schedule, control scope, and ensure projects stayed on...
9/24/2025 9:11:35 PM 17 Years of Lessons Learned as a ServiceNow Implementation Engagement Manager By James Trezza Seventeen years ago, I walked into my first ServiceNow implementation not knowing it would define the course of my career. Back then,...