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ServiceNow Insights

Oliver Nowak

Advisory Consultant, AI

About me

9/26/2025 6:10:27 PM

Use Decision Science to Build the Operating Model behind AI

By Oliver Nowak

Too often, the technology is steering the problem, instead of letting the real problem guide how AI should be applied to solve it. This...

9/24/2025 7:36:06 PM

From Bots to Agents: What’s Really Changed

By Oliver Nowak

We’ve been living with software agents for decades. Think of the old-school macros, decision engines, or robotic process automation bots;...

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