Garbage In, Garbage Out

In the world of Asset Management, there’s a saying: garbage in, garbage out. No matter how powerful your system, it often can't keep up with and account for bad starting data. 

When asset records are created manually—one spreadsheet at a time—it’s easy for small mistakes to sneak in. A mistyped serial number here, a missing location there, an outdated status that never gets updated. Individually, these might seem trivial. But together, they add up to confusion, inaccurate reporting, and lost confidence in what the data is telling you.

The real solution isn’t more manual checks—it’s stronger, cleaner sources of truth. Discovery, Service Graph Connectors, Procurement, and vendor data bring consistency and accuracy that manual entry simply can’t match. When your inputs are trustworthy, everything downstream—reports, audits, forecasting—becomes sharper and more reliable.

At Crossfuze, we see this every day: teams that invest in clean, connected data foundations unlock the real value of HAM. Because when the foundation is solid, automation, visibility, and decision-making all fall into place naturally.

So before adding new workflows or dashboards, take a step back and ask: Are we confident in our data? If the answer isn’t a clear yes, that’s the first place to focus. In ServiceNow HAM, success doesn’t start with configuration—it starts with clean, credible information.