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ServiceNow Insights

| less than a minute read

AI Silos to AI-Powered Workflows

This CIO article highlights a critical truth: AI only creates real enterprise value when it’s embedded into workflows, not treated as a separate initiative. That’s where ServiceNow comes into its own. It’s not just a platform for automation—it’s a system of action that allows AI to be orchestrated around the processes that drive business outcomes. 

At Crossfuze, we see this as a strategic advantage, especially for organisations looking to move beyond experimentation and into scalable impact.

Rather than chasing AI just for the sake of it, we help you put it to work—designing use cases built on clean, structured data, tied to your business metrics, and embedded in workflows that deliver value to your business. Our role is to get hands-on with you to make AI work in the real world—moving from pilots to production, and from ideas to impact. #puttingAItoWork

...the lion’s share of companies that are using GenAI and experimenting with AI agents are doing so in small pockets or silos within their organizations. They may have a specialized tool or a narrow solution set, but very few are delivering the kind of end-to-end, AI-powered workflows that the world has been dreaming about for so long.