Taming the Hardware Chaos with ServiceNow

Picture this: your CFO asks, “How many laptops are currently out in the field, and how many need replacing this year?” The room falls silent. IT scrambles through spreadsheets, emails, and vendor reports—only to discover no one really knows.

This scenario plays out in countless organizations. Hardware assets—laptops, servers, routers, phones—fuel business every day, yet they’re often the least visible. Without clarity, budgets balloon, compliance slips, and devices walk out the door without a trace.

That’s where ServiceNow Hardware Asset Management (HAM) changes the game.

Instead of scattered spreadsheets, ServiceNow HAM provides a single source of truth for every piece of hardware—from the moment it’s ordered to its secure retirement. Here’s how it makes a difference:

1. Smarter Spending
Organizations often overbuy simply because they don’t know what they already have. HAM shines a light on assets in use, in stock, or due for refresh. Suddenly, you’re making decisions based on facts, not guesses—stretching budgets further and avoiding waste.

2. Stronger Compliance and Security
Lost devices or improper disposal can expose sensitive data. HAM enforces consistent policies for ownership, usage, and end-of-life handling. That means no more guessing about whether old laptops were wiped before disposal and no more risk of shadow assets slipping past audits.

3. Connected IT Workflows
Because HAM lives inside ServiceNow, it connects seamlessly to incident, change, and request management. If an employee reports a broken laptop, IT sees the full lifecycle history and can automatically trigger the right replacement process. No silos, no delays—just streamlined service.

The result? Real-time visibility that drives down costs, reduces risk, and makes IT teams more effective.

So, the next time the CFO asks about your hardware inventory, you won’t have to guess. With ServiceNow HAM, you’ll already have the answer—clear, current, and ready to drive strategic decisions.

In a world where every dollar and every device matters, HAM isn’t just an IT tool—it’s a business advantage.