AI is a People Project

Is Your Organization Ready for AI Adoption? Or Will You Join the 70% Who Struggle?

Hi, I’m Viv Phillips—Delivery Manager, Business Process Consultant, and (unofficially) the “OCM Queen” on my team.

I’ve helped countless organizations implement ServiceNow, but my true focus has always been on the people side of transformation. Technology alone doesn’t guarantee success—adoption does. And right now, the biggest question on everyone’s mind is how to adopt AI effectively.

Here’s the truth: Organizational Change Management (OCM) is still the critical factor in AI success. Prosci’s foundational research from 2016 remains relevant today—but now, those same capabilities are AI-enhanced.

The future isn’t about choosing between people and technology. It’s about creating a partnership between AI-driven capabilities and human judgment. AI accelerates insights, but OCM ensures that people embrace, adopt, and sustain those insights in ways that drive measurable business value.

In short: AI adoption isn’t just a technology project—it’s a people project. And organizations that understand this are the ones who will unlock true AI agility.

Is your organization ready to unlock the value of AI? If you’re exploring how to pair AI with Organizational Change Management for sustainable adoption, let’s connect. Our team helps organizations design strategies that put people at the center of AI-driven transformation.